"We’re committed to making your experience seamless, respectful, and reassuring—because your satisfaction is at the heart of everything we do. Please take a few minutes to read the policy below to ensure a clear understanding of how returns and exchanges work, including timelines, eligibility, and next steps. We’re here to support you throughout the process—because when you shop with SYSHA, you’re never alone."

FOR CUSTOMERS IN INDIA

At Sysha, we assure you that each garment is thoroughly checked by our Quality Control (QC) team before packing and shipping. Detailed sizing information, fabric information, and washing instructions are clearly specified on each product page. Customers are encouraged to read the description carefully before making a purchase, as we do not offer refunds for change of mind or minor variations from the photo. For any clarifications or more information, customers may email us at customercare@sysha.in before making a purchase.

Order Cancellation and Alteration

  • Orders, once shipped, cannot not be cancelled or altered. Reach out to us immediately on our Whatsapp number +91 9990499004 in case you need to change your order or order details. While we cannot guarantee we will be able to but will do our best to accommodate your request.

Shipping & Delivery

We endeavor to ship the products within 2 working days and have them delivered to you within 5-10 working days, depending on your location. See more under Shipping Policy page on this website.

Returns and Exchanges

  • In case of a size change or defective product, customers can request a size exchange or store credit.
  • The return (reverse) shipping cost will be borne by the customer returning the product.

Eligibility for Return

  • Customers must notify us of any issues within 48 hours of delivery.
  • Once approved for return, the product must be returned within 7 days of delivery.
  • The product must be unused and unwashed, and in its original packaging with tags intact.
  • Items without original tags intact will not be accepted.
  • Customized or altered products cannot be returned or exchanged.
  • Upon physical verification of the damage and approval, your replacement product will be shipped (subject to availability) within 2 working days and aimed to deliver within 5 to 10 working days. If the replacement product is not available in stock, refund will be processed within 3-5 working days.
  • If your refund is approved in any circumstances then the amount will be credited to the original payment method within 7 working days.
  • Customers must not accept the item if the shipping box appears to be damaged or opened.
  • Sale or clearance items cannot be returned or exchanged.

Incorrect Shipping Details

  • Any cost incurred due to errors in the shipping details provided by the customer will be borne by the customer.

Shipping Issues

  • For any delays in shipment or incorrect delivery by the shipping company, the first point of contact should be the shipping company. Team Sysha can be reached if no resolution is achieved with the shipping company, and we will assist as needed.

For any issues or further clarification, please do not hesitate to reach out to us by emailing us on customercare@sysha.in

FOR CUSTOMERS OUTSIDE INDIA

To ensure a seamless experience, we take extra care and conduct additional checks before dispatching international orders. Our team meticulously inspects each garment to minimize any potential issues and ensure that you receive products of the highest quality.

Visuals from QC stage may be available upon request.

Returns and Exchanges

  • We understand international orders can be a little concerning due to sizing and quality issues. To avoid the need to exchange size, we are happy to do minor alterations to bring the outfit close to your body measurement. We also do additional checks to ensure the product is free from damage/defect. We do not accept any returns due to change of mind or minor variations.

BY MAKING A PURCHASE, THE CUSTOMER AGREES NOT TO DISPUTE THE DECISION MADE BY SYSHA AND ACCEPTS THIS POLICY.

  • For any clarifications or more information, customers may email us at customercare@sysha.in or whatsapp (text) on +91 9990499004 before making a purchase.

Order Cancellation and Alteration

  • Orders, once packed, will not be cancelled or altered.

Incorrect Shipping Details

  • Any cost incurred due to errors in the shipping details provided by the customer will be borne by the customer.

Shipping Issues

  • For any delays in shipment or incorrect delivery by the shipping company, the first point of contact should be the shipping company. Team Sysha can be reached if no resolution is achieved with the shipping company, and we will do our best to assist you.

For any issues or further clarification, please do not hesitate to reach out to us by emailing us on customercare@sysha.in