"We’re committed to making your experience seamless, respectful, and reassuring—because your satisfaction is at the heart of everything we do. Please take a few minutes to read the policy below to ensure a clear understanding of how returns and exchanges work, including timelines, eligibility, and next steps. We’re here to support you throughout the process—because when you shop with SYSHA, you’re never alone."

FOR ALL CUSTOMERS & ORDERS IN INDIA

General Principles

Every SYSHA garment passes a quality check before it is packed. We do not accept returns for change of mind, so please read the size chart, fabric and care details on the product page before buying.

  • Size tolerance: Actual garment measurements may vary by up to ±5% from our size chart. By purchasing, you agree to this tolerance.
  • Check before dispatch: Any customer can ask us for the actual measurements of their outfit before it is dispatched. Message us on WhatsApp at +91 99904 99004 after placing your order.
  • How to reach us: All issues must be reported by WhatsApp message to +91 99904 99004, which records the time you contacted us even outside business hours. Our team replies Monday to Saturday, 10:00 am to 7:00 pm, except public holidays.

Online Orders

Exchanges are offered for manufacturing defects and for sizes outside our ±5% tolerance. Report any issue within 72 hours of delivery.

How to report

  1. Send a WhatsApp message to +91 99904 99004 within 72 hours of delivery.
  2. Include your order or invoice number, clear photos and a short video of the issue. For a wrong, missing or incomplete item, an uncut unboxing video is required.
  3. Our team will confirm whether the exchange is approved.

Exchange rules

  • Manufacturing defect: exchange, shipping paid by SYSHA.
  • Size differs from the chart by more than ±5%: exchange, shipping paid by SYSHA.
  • Size differs from the chart within ±5%: exchange only (not a return), shipping paid by the customer both ways.
  • Change of mind: not eligible.

Conditions

  • Send the item back within 3 business days of approval. Need longer for a genuine reason? Request an extension in writing and wait for our written approval.
  • The item must be unused, unwashed, in its original packaging, with all tags intact.
  • Items altered at your request cannot be returned or exchanged.
  • Do not accept a delivery if the shipping box looks damaged or opened.

Replacement and refund

  • After we receive and verify the item, the replacement ships within 2 working days, subject to stock, and usually arrives in 5–10 working days.
  • If a replacement is not in stock, we refund you instead. Refunds go to your original payment method within 7 working days of approval.
  • Sale and clearance items follow the same rules.

Exhibition Purchases

A trial room is available at every SYSHA exhibition, so please check the fit, finish and measurements of your outfit before billing.

  • Exhibition purchases cannot be returned, exchanged or altered for size, fit or change of mind.
  • If you find a manufacturing defect, notify us within 48 hours of purchase by WhatsApp message to +91 99904 99004. Include your invoice, a clear photo and a short video of the defect.
  • A WhatsApp message sent within 48 hours counts as on time, even if it arrives outside our business hours.
  • Once we verify the defect, we will repair or replace the item, or refund it if a replacement is not available.
  • The outfit must be unused, unwashed and have all tags intact.

Alterations, Customisation and Care

  • Alterations: We alter chest and waist only, free of cost, for online orders. Ask us before you wear or wash the outfit.
  • Customisation: We do not offer customisation of any kind, paid or free.
  • Care: All SYSHA outfits are dry clean only.

Cancellations, Shipping and Contact

These terms apply to all orders, in India and international, unless a section says otherwise.

  • Cancellation: Orders cannot be cancelled or changed once shipped, in India or internationally. Message us on WhatsApp immediately if you need a change; we will try but cannot guarantee it.
  • Dispatch and delivery: In India, we aim to dispatch within 2 working days, and delivery usually takes 5–10 working days, depending on location. International orders are dispatched within 1–3 business days; orders placed after 12:00 pm IST are counted from the next working day. International delivery times vary widely by destination country. If you have a deadline, please check with our team before ordering, as orders cannot be cancelled once shipped.
  • Incorrect shipping details: Any extra cost caused by an incorrect address is borne by the customer.
  • Courier delays or misdelivery: Please contact the courier first. If they do not resolve it, we will help.

Contact and grievance officer

  • WhatsApp (chat only): +91 99904 99004
  • Email: customercare@sysha.in
  • Grievance officer: Dhiraj G, shivaliglobaltrends@gmail.com
  • Address: Shivali Global Trends LLP, E-352, Third Floor, Sumel Business Park III, Opp. New Cloth Market, Raipur, Ahmedabad, Gujarat 380001, India

We acknowledge every complaint within 48 hours and aim to resolve it within one month. Our team responds Monday to Saturday, 10:00 am to 7:00 pm, except public holidays.

FOR CUSTOMERS OUTSIDE INDIA

International orders cannot be returned for change of mind or for variations within our ±5% tolerance, so we take extra care before dispatch.

  • We inspect every international order again before it ships. You can ask for photos or videos of your actual outfit and its measurements before dispatch.
  • We offer free chest and waist alterations before dispatch to bring the fit closer to your measurements.
  • Orders cannot be cancelled or altered once shipped.
  • Manufacturing defects must be reported by WhatsApp within 72 hours of delivery, with photos and a short video. Claims for a wrong, missing or incomplete item need an uncut unboxing video.

The General Principles, Alterations, Customisation and Care, and Cancellations, Shipping and Contact sections above also apply to international orders.