Ordering & Payment
1. Can I cancel or modify my order after placing it?
No, once an order is placed, it cannot be cancelled or modified.
2. What payment methods are accepted?
SYSHA accepts credit/debit cards, net banking, UPI, and digital wallets.
3. Is Cash on Delivery (COD) available?
No, SYSHA does not offer Cash on Delivery at this time. All orders must be prepaid using credit/debit cards, net banking, UPI, or digital wallets.
4. The order status is 'Delivered' but not received it. What should I do?
Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on support@shivalicouture.com.Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the dispatched, So that we can coordinate with our logistics partner If there is no update about the delivery we will consider the order has been delivered, hence you cannot apply for the refund.
5. How to track the order once shipped?
You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.
6. What is the process for Refund/Replace?
Please follow the below process
To return an item, send us an email at support@shivalicouture.com or reach out to us on Whatsapp.
Share a photo showing the condition of the item with a detailed reason for Refund/Replace.
Our Return team and our fitting experts will get in touch with you accordingly.
A quality check is performed the day we receive the outfit back. If the outfit passes the quality check, we will issue an exchange or refund on the same source of the payment.
Need any assistance email us at support@shivalicouture.com
1. Can I cancel or modify my order after placing it?
No, once an order is placed, it cannot be cancelled or modified.
2. What payment methods are accepted?
SYSHA accepts credit/debit cards, net banking, UPI, and digital wallets.
3. Is Cash on Delivery (COD) available?
No, SYSHA does not offer Cash on Delivery at this time. All orders must be prepaid using credit/debit cards, net banking, UPI, or digital wallets.
Shipping & Delivery
1. Can I exchange or return my order?
For Indian customers
Exchange and returns are available for products within 5 days of delivery. Items must be in original condition with all tags intact. Pick up in India is free.
2. Are There Any Reserve Pick-Up Charges?
For Indian Customers:
Pick-up is free within India.
3. Are there Custom charges?
For Indian Customers :
Product Prices displayed are inclusive of all taxes and duties.
For International Customers :
We understand that for customers outside India, it's important to note that the price provided does not include duties. We genuinely care about your experience and want to ensure transparency. Please keep in mind that any additional costs such as import duties, custom fees, or local taxes are the responsibility of the customers and should be paid separately. All international orders are shipped DDU (Delivered Duty Unpaid, also known as DAP). If a parcel is refused or not cleared because duties were not paid, shipping charges are not refundable and return-shipping costs will be deducted from any refund. See our Shipping Policy for details.
4. Are there any currency conversion charges?
Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.
5. I am not able to use the filter on your website.
We suggest you try refreshing the page and then apply the filters. In case the filters are not working then please contact us on WhatsApp at +91 99904 99004 or Email us at support@shivalicouture.com.
6. Do you offer video calling for a low budget?
We offer video calling/facetime for premium styles only.
1. How long does shipping take?
Items that do not require alteration are dispatched within 2 business days. Alteration requests require additional days depending on the type of alteration. International orders generally arrive within 15 days. For a more accurate delivery estimate, contact customercare@sysha.in or WhatsApp +91 99904 99004 (chat only).
2. Can I track my order?
Yes! A tracking link will be provided via email or SMS after shipping.
3. Are there shipping charges?
Shipping is free for orders within India. International shipping fees depend on the destination, number of items and applicable shipping method. The final charge is displayed at checkout before payment. For bulk international orders, contact customer care before placing your order to request a possible shipping discount. Discounts are confirmed individually. Approved exchanges are handled under our Returns & Exchange policy.
4. Do you ship internationally?
Yes, SYSHA ships internationally. However, returns/exchanges are not allowed for international purchases.
5. What if my package is delayed or delivered incorrectly?
If there’s a delay or incorrect delivery, contact the shipping provider first. SYSHA can assist if the issue remains unresolved.
Returns & Exchanges
1. What is your return/exchange policy?
We do not offer change-of-mind returns. An exchange can be requested for a defect or when the garment sizing does not match the measurements stated in the size chart, allowing for minor permissible measurement variations. Notify us in writing within 3–5 days of delivery. An uncut unboxing video is mandatory to claim any issue. See our Returns & Exchange policy for the full conditions.
2. Who pays for return shipping?
Customers will not be charged return (reverse) shipping for an approved exchange for a defect or size-chart mismatch under our policy.
3. How do I qualify for a return or exchange?
- The product must have a defect or a sizing mismatch against its published size chart, allowing for minor permissible measurement variations.
- Notify SYSHA in writing within 3–5 days of delivery by email to customercare@sysha.in or WhatsApp text to +91 9990499004.
- An uncut unboxing video is mandatory to claim any issue.
- Keep the item unused and unwashed, in its original packaging with tags intact. Follow the approved return instructions in our Returns & Exchange policy.
4. What should I do if I receive a damaged product?
Do not accept delivery if the shipping box appears damaged or opened; contact the shipping company and SYSHA immediately. If a product issue is found after delivery, notify us in writing within 3–5 days by email to customercare@sysha.in or WhatsApp text to +91 9990499004. An uncut unboxing video is mandatory to claim any issue. Keep the product, original packaging and tags for review.
Refunds & Store Credit
1. Will I receive a refund if my product is unavailable for exchange?
Yes, if the replacement is out of stock, a refund is processed within 3–5 working days.
2. How long does it take for a refund to reflect in my account?
Refunds are credited to the original payment method within 7 working days.
Privacy & Data Protection
1. What personal data does Sysha collect?
We collect the contact and address details needed to fulfil orders, order/payment-status information, account details if you register, and information you submit in reviews or customer-care messages. Exchange evidence can include photographs, measurements and unboxing videos. Website analytics and advertising integrations may receive browser identifiers and shopping interactions. Payment credentials entered with a payment provider are handled by that provider.
2. How is my data used?
We use information to fulfil purchases, maintain accounts, provide order and support communications, handle exchange requests, prevent fraud, maintain required business records, and measure website and advertising performance. See our Privacy Policy for more detail.
3. Can I opt out of marketing emails?
Use an unsubscribe option where provided, or contact customercare@sysha.in to ask that promotional messages stop. Essential order and support communications may still be needed to fulfil your purchase or resolve a request.
4. Does Sysha share my data with third parties?
Store operations use service providers for hosting, payment processing, delivery, email/communications, analytics and advertising. Providers receive information needed for their role. Google and Meta tracking are configured on the store; see our Privacy Policy for the types of information involved.
5. How long does Sysha retain my data?
Required accounting and tax records follow applicable statutory retention periods and legal holds. A fixed automatic deletion schedule for accounts, orders, support messages and exchange evidence has not yet been implemented. Contact customercare@sysha.in to ask about records held or request a review of information no longer needed. Some records may need to remain for legal or operational purposes.
Customer Support
1. How do I contact customer service?
You can reach Sysha via email at customercare@sysha.in for assistance.
2. What if I enter incorrect shipping details?
Any additional costs due to incorrect shipping details will be borne by the customer.