Ordering & Payment

1. Can I cancel or modify my order after placing it?

No, once an order is placed, it cannot be cancelled or modified.

2. What payment methods are accepted?

SYSHA accepts credit/debit cards, net banking, UPI, and digital wallets.

3. Is Cash on Delivery (COD) available?

No, SYSHA does not offer Cash on Delivery at this time. All orders must be prepaid using credit/debit cards, net banking, UPI, or digital wallets.

4. The order status is 'Delivered' but not received it. What should I do?

Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on support@shivalicouture.com.Once you get the tracking details of the shipping we request you to estimate us if the product doesn't delivered within 10-15 days of the dispatched, So that we can coordinate with our logistics partner If there is no update about the delivery we will consider the order has been delivered, hence you cannot apply for the refund.

5. How to track the order once shipped?

You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number.

6. What is the process for Refund/Replace?

Please follow the below process

To return an item, send us an email at support@shivalicouture.com or reach out to us on Whatsapp.
Share a photo showing the condition of the item with a detailed reason for Refund/Replace.
Our Return team and our fitting experts will get in touch with you accordingly.

A quality check is performed the day we receive the outfit back. If the outfit passes the quality check, we will issue an exchange or refund on the same source of the payment.
Need any assistance email us at support@shivalicouture.com

1. Can I cancel or modify my order after placing it?

No, once an order is placed, it cannot be cancelled or modified.

2. What payment methods are accepted?

SYSHA accepts credit/debit cards, net banking, UPI, and digital wallets.

3. Is Cash on Delivery (COD) available?

No, SYSHA does not offer Cash on Delivery at this time. All orders must be prepaid using credit/debit cards, net banking, UPI, or digital wallets.

Shipping & Delivery

1. Can I exchange or return my order?

For Indian customers

Exchange and returns are available for products within 5 days of delivery. Items must be in original condition with all tags intact. Pick up in India is free.

2. Are There Any Reserve Pick-Up Charges?

For Indian Customers:
Pick-up is free within India.

3. Are there Custom charges?

For Indian Customers :
Product Prices displayed are inclusive of all taxes and duties.

For International Customers :
We understand that for customers outside India, it's important to note that the price provided does not include duties. We genuinely care about your experience and want to ensure transparency. Please keep in mind that any additional costs such as import duties, custom fees, or local taxes are the responsibility of the customers and should be paid separately.

4. Are there any currency conversion charges?

Please note, there are additional currency rate charges levied by your bank on your credit/debit card in case you are making the payment in INR or any other foreign currency apart from your originated currency. These charges are non-refundable.

5. I am not able to use the filter on your website.

We suggest you try refreshing the page and then apply the filters. In case the filters are not working then please contact us on WhatsApp at +91 99904 99004 or Email us at support@shivalicouture.com.

6. Do you offer video calling for a low budget?

We offer video calling/facetime for premium styles only.

1. How long does shipping take?

Orders are dispatched within 2 working days, and delivery usually takes 5–10 working days depending on your location.

2. Can I track my order?

Yes! A tracking link will be provided via email or SMS after shipping.

3. Are there shipping charges?

Yes, shipping fees depend on your location and are displayed at checkout.

4. Do you ship internationally?

Yes, SYSHA ships internationally. However, returns/exchanges are not allowed for international purchases.

5. What if my package is delayed or delivered incorrectly?

If there’s a delay or incorrect delivery, contact the shipping provider first. SYSHA can assist if the issue remains unresolved.

Returns & Exchanges

1. What is your return/exchange policy?

SYSHA does not offer refunds, but size exchanges or store credit are available in case of defects or incorrect sizing.

2. Who pays for return shipping?

Customers bear the return shipping cost, capped at INR 500.

3. How do I qualify for a return or exchange?
    • Notify SYSHA within 48 hours of delivery.
    • Ship the item back within 7 days.
    • The item must be unused, unwashed, and in original packaging.
    • Customized, altered, or clearance-sale products cannot be returned.
4. What should I do if I receive a damaged product?

Do not accept delivery if the package looks damaged or opened—contact the shipping company and/or team SYSHA immediately.

Refunds & Store Credit

1. Will I receive a refund if my product is unavailable for exchange?

Yes, if the replacement is out of stock, a refund is processed within 3–5 working days.

2. How long does it take for a refund to reflect in my account?

Refunds are credited to the original payment method within 7 working days.

Privacy & Data Protection

1. What personal data does Sysha collect?

Sysha collects name, contact details, shipping address, browsing behavior, and payment information to process orders and enhance your experience.

2. How is my data used?

Your data is used for order processing, website functionality improvement, and promotional offers (with consent).

3. Can I opt out of marketing emails?

Yes, you can unsubscribe anytime via the opt-out link in promotional emails.

4. Does Sysha share my data with third parties?

Sysha shares data only with trusted partners for payment processing and deliveries, but does not sell personal information.

5. How long does Sysha retain my data?

Personal data is kept only as long as required for business or legal needs and is securely deleted when no longer necessary.

Customer Support

1. How do I contact customer service?

You can reach Sysha via email at customercare@sysha.in for assistance.

2. What if I enter incorrect shipping details?

Any additional costs due to incorrect shipping details will be borne by the customer.