Introduction

Welcome to Sysha, a brand from Shivali Global Trends LLP. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full.

PLEASE READ THESE TERMS OF USE (“AGREEMENT” OR “TERMS OF USE”) CAREFULLY BEFORE USING THE WEBSITE AND SERVICES OFFERED BY SHIVALI GLOBAL TRENDS LLP’S RETAIL BUSINESS “SYSHA”. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE WEBSITE AT www.sysha.in (THE “SITE”) AND ALL SERVICES PROVIDED BY SYSHA ON THE SITE. 

DO NOT CONTINUE TO USE SYSHA’S WEBSITE IF YOU DO NOT ACCEPT ALL OF THE TERMS AND CONDITIONS STATED ON THIS PAGE.

All products/services and information displayed on sysha.in constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Sysha reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Sysha prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Account and Registration Obligations

If you use our Site, you are responsible for maintaining the confidentiality of your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Sysha shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided on our Site. If Sysha has reason to believe that there is likely to be a breach of security or misuse of the sysha.in Site, we may require you to change your password or we may suspend your account without any liability to Sysha.

You also agree to:

Provide true, accurate, current and complete information about yourself in Sysha ‘s registration form (such information being the “Registration Data”).

Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Sysha has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Sysha has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site. 

Pricing Information

Sysha, the retail division of Shivali Global Trends LLP, offers a wide range of high-quality female ethnic wear. Shivali Global Trends LLP has a history of manufacturing female ethnic wear in India, supplying products to businesses (retailers and wholesalers) globally. Shivali Global Trends LLP will soon be starting another wholesale division providing Consumers with the option to purchase products either from Shivali Global Trends LLP’s customers (retailers or wholesalers) or directly from our online retail division, Sysha.

Pricing and MRP

The prices listed on the Sysha website are generally set at the Maximum Retail Price (MRP), with the exception of occasional discounts and promotional offers. The MRP is the suggested retail price set by the manufacturer, and Sysha strives to maintain transparency and consistency in pricing.

Price Variations

Please note that the prices of the same products may vary between Sysha and Shivali Global Trends LLP’s customers (retailers or wholesalers). This variation can be due to several factors, including regional pricing differences, promotional discounts, and the respective pricing policies of our retailers and wholesalers.

Promotional Offers and Discounts

Sysha may, from time to time, offer promotional discounts and special offers on selected products. These discounts will be clearly indicated on the website and will be subject to specific terms and conditions, including the validity period and any other conditions that may apply.

Payment Methods

We accept a variety of payment methods for your convenience, including credit cards, debit cards, net banking, and other secure online payment options. All payments must be made in the currency specified on the website, and the total price payable will include applicable taxes and shipping fees.

For international customers, please note that additional fees such as currency conversion fees or international transaction fees may be incurred, depending on your bank or card issuer. These fees are not controlled by Sysha and are the responsibility of the customer.

Price Adjustments

While we strive to ensure accuracy in pricing, errors may occur. In the event of a pricing error, Sysha reserves the right to cancel any orders placed at the incorrect price. If your order is cancelled due to a pricing error, we will notify you and provide a full refund.

Cancellation by SYSHA

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Credit Card Details

By providing your credit card details on Sysha, you confirm that the information is accurate and that you are the lawful owner of the card. Only your own credit card should be used for transactions.

Sysha receives only a pass, hold, or fail message from our payment gateways; your actual credit card details are not stored or accessed by us. This information is only shared with third parties if required for fraud verification, legal purposes, or by court order.

Sysha is not liable for any credit card fraud. You are responsible for the use of your card, and any fraudulent use will be your liability to prove otherwise.

If you face any issues with the payment, you can inform us within 24 hours of the payment via call at +91 99904 99004 (Mon – Sat, 10:00 am to 07:00 pm) or email us at: customercare@sysha.in or alternatively chat with us on Whatsapp at +91 99904 99004.

Fraudulent / Declined Transactions

Sysha reserves the right to recover the cost of goods, collection charges, and legal fees from individuals using the website fraudulently. Sysha also reserves the right to initiate legal proceedings against such individuals for fraudulent use of the website and any other unlawful acts or omissions in breach of these terms and conditions.

As a merchant, Sysha shall not be liable for any loss or damage arising directly or indirectly from the decline of authorization for any transaction due to the cardholder exceeding the preset limit mutually agreed upon with our acquiring bank from time to time.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

Conditions for Customer Support Chat

Sysha may suspend its WhatsApp chat support service at any time without notice.

Sysha and its executives are not responsible for any delay caused in attending to or replying to queries via chat. Any communication through WhatsApp chat may be stored by Sysha for reference; customers will not have the right to access this information at a later date.

While using the chat service, you must not post any objectionable information, such as unlawful, threatening, abusive, defamatory, or obscene content. The chat service will not be used for selling any products, advising on business opportunities, or any other form of solicitation.

By proceeding further and engaging with our online customer care executive on WhatsApp, you agree to the above terms and conditions.

You Agree and Confirm

  • In the event that a non-delivery occurs due to a mistake by you (e.g., wrong name or address or any other incorrect information), any extra cost incurred by Sysha for redelivery shall be claimed from you.
  • You will use the services provided by Sysha, its affiliates, and contracted companies for lawful purposes only and comply with all applicable laws and regulations while using the website and transacting on the website.
  • You will provide authentic and true information in all instances where such information is requested. Sysha reserves the right to confirm and validate the information and other details provided by you at any point in time. If, upon confirmation, your details are found to be incorrect (wholly or partly), Sysha has the right, in its sole discretion, to reject the registration and debar you from using the services of Sysha and/or other affiliated websites without prior notice.
  • You are accessing the services available on this website and transacting at your sole risk, using your best and prudent judgment before entering into any transaction through the website.
  • The address at which the delivery of the product ordered by you is to be made will be correct and proper in all respects. Before placing an order, you will check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s description.

You may not use the website for any of the following purposes:

  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Interfering with any other person’s use or enjoyment of the website.
  • Breaching any applicable laws.
  • Interfering or disrupting networks or websites connected to the website.
  • Making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

Modification of Terms & Conditions of Service

Sysha may modify the Terms & Conditions of Use of the site at any time without prior notification. You can access the latest version of the User Agreement at any given time on Sysha’s website. You should regularly review the Terms & Conditions on Sysha’s website. If the modified Terms & Conditions are not acceptable to you, you should discontinue using the service. However, if you continue to use the service, you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Ahmedabad, Gujarat shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties, shall be referred to an independent arbitrator appointed by Sysha, whose decision shall be final and binding on the parties. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be held in Ahmedabad, Gujarat. The High Court of Judicature at Ahmedabad alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted, or offered to Sysha on or by this website, or otherwise disclosed, submitted, or offered in connection with your use of this website (collectively, the “Comments”) shall be and remain the property of Sysha. Such disclosure, submission, or offer of any Comments shall constitute an assignment to Sysha of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, Sysha exclusively owns all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Sysha is entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any Comments you submit for any purpose, without restriction and without compensating you in any way.

Sysha is under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the website will be or contain libelous, unlawful, threatening, abusive, or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”

Sysha does not regularly review posted Comments but reserves the right (but not the obligation) to monitor, edit, or remove any Comments submitted to the website. You grant Sysha the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and agree to indemnify Sysha and its affiliates for all claims resulting from any Comments you submit. Sysha and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Force Majeure

Sysha cannot be held liable for failure to fulfill its commitments to the customer if such failure is due to an event of force majeure, including but not limited to war, strikes (including in-house or at service providers), lock-outs, accidents, fires, ice, floods, bad weather, interruptions or suspensions of communication and/or transport, blockades, export blockages, prohibited import or export, cessation of production or delivery, regulatory decisions of administrative supervisory bodies, etc.

Copyright & Trademark

Sysha and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this website. Access to this website does not confer and shall not be considered as conferring upon anyone any license under any of Sysha or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Sysha or third-party suppliers. Any use of this website or its contents, including copying or storing any part, other than for your personal, non-commercial use, is prohibited without the permission of Sysha. You may not modify, distribute, or re-post anything on this website for any purpose.

The Sysha names and logos and all related product and service names and slogans are the trademarks or service marks of Sysha. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo, or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips, and written and other materials that are part of this website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the website for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the website, or any related software. All software used on this website is the property of Sysha or its suppliers and is protected by Indian and international copyright laws. The Contents and software on this website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Contents on this website, is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled, or licensed by Sysha, one of its affiliates, or by third parties who have licensed their materials to Sysha and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this website is the exclusive property of Sysha and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this website or any services provided on the website, you may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the website and any service at your sole risk and that, to the fullest extent permitted under applicable law, Sysha and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable.

Indemnity

You agree to defend, indemnify, and hold harmless Sysha, its employees, directors, officers, agents, and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney’s fees, arising from or related to your actions or inactions, which may result in any loss or liability to Sysha or any third party. This includes, but is not limited to, breach of any warranties, representations, or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement, or arising out of your violation of any applicable laws, regulations, including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claims of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers, and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

You agree to defend, indemnify, and hold harmless Sysha, its employees, directors, agents, and their successors in the event that your order is dispatched from our warehouse and is misplaced, damaged, or exchanged during the shipping process. The shipping partner will be held accountable for any such issues.

Termination

This User Agreement is effective unless and until terminated by either you or Sysha. You may terminate this User Agreement at any time, provided that you discontinue any further use of this website. Sysha may terminate this User Agreement at any time and may do so immediately without notice, thereby denying you access to the website. Such termination will be without any liability to Sysha. Upon any termination of the User Agreement by either you or Sysha, you must promptly destroy all materials downloaded or otherwise obtained from this website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Sysha’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the website or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

This website is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the website. While Sysha endeavors to ensure that the material included on the website is accurate, reputable, and of high quality, it cannot accept responsibility if this is not the case. Sysha will not be responsible for any errors or omissions, for the results obtained from the use of such information, or for any technical problems you may experience with the website. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, Sysha or its suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the website, its services, or this User Agreement. Without prejudice to the generality of the section above, the total liability of Sysha to you for all liabilities arising out of this User Agreement, be it in tort or contract, is limited to the value of the product ordered by you.

Sysha, its associates, and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness, and/or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the website or that the operation of the website will be error-free and/or uninterrupted. Consequently, Sysha assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the website, and/or any interruption or errors in the operation of the website.

Site Security

You are prohibited from violating or attempting to violate the security of the website, including, without limitation: (a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) Attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) Attempting to interfere with service to any other user, host, or network, including, without limitation, by means of submitting a virus to the website, overloading, “flooding,” “spamming,” “mailbombing,” or “crashing”; (d) Sending unsolicited email, including promotions and/or advertising of products or services; or (e) Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. Sysha will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website. You agree further not to use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this website other than the search engine and search agents available from Sysha on this website and other than generally available third-party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Sysha with respect to the Sysha website and its services, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Sysha with respect to the sysha.in website and services. Sysha’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.