Satu Hati will accept returns on products within 14 days of you receiving your item.
If your item is damaged upon delivery, we need to be notified within 14 days of you receiving your item.
Please note that at this time, the customer is responsible for any duties or taxes involved with this shipment. Any shipping fees paid at the time of purchase will be deducted from the final refund.
Sale Items: If an item is bought on sale or on discount, it is considered a final sale and non-refundable.
Discount Codes: Our website honors one discount at a time. If you already have a discount code applied to your order, you won’t have the option of adding an additional one. Once you remove it, the discount bar will reappear. Discount codes cannot be applied onto sale pricing, including our Black Friday or Gift with Purchase promotions.
Gift with Purchase Promotion: In order to receive the complimentary gift, you must add the item to your cart in order to have it automatically discounted by 100%. If the gift is not in the order confirmation, the promotion will not be valid. Please note that while we will try our best to accommodate the color you have selected for the free gift, Satu Hati has the right to substitute your selection for the same product in a different color at our discretion. All complimentary gifts are non exchangeable and non refundable. This promotion cannot be combined with other offers and is only valid while supplies last.
If you are returning an order that includes a complimentary item, the gift is required to be sent back with the entire order. If it is not included in the returned order, the retail price of the complimentary item will be deducted from the total amount refunded or credited.
Our bags are all covered by a 30-day manufacturer’s warranty from the date of receipt.
Damaged bags caused by fire, sanitizer, neglect, and/or abuse of usage are not covered by our warranty.
If purchase was made through a retailer or 3rd party website other than Satu Hati, please contact the retailer directly about their warranty policy.
Damage caused by freight and courier mishandling, lost packages during transit, and stolen packages are covered by Satu Hati’s warranty policy.
To file for a warranty claim, kindly email support@satuhati.ca with the following information:
Order number
Name
Full photo or video of the bag showing the damages or video
Alternative email address
Details of the damage of the bag
Any additional details you think are necessary for us to know to resolve this matter.
Misdelivered (delivered to the wrong address due to customer error), is not covered by Satu Hati.
For any other concern/s, feel free to email us at support@satuhati.ca and one of our friendly representatives will get in touch with you within 2 business days.
Natasha Mangwani
Director
Satu Hati (Concepts by Nat Inc.)
